<![CDATA[KWA Performance Industries Inc.]]> <![CDATA[Welcome to the KWA Help Desk! ]]> Here are some basic questions on navigating through the KWA Help Desk.

How do I submit a ticket?

  1. Go to the HELP DESK link and REGISTER.
    • Once you have registered you will receive an email to activate your account.
  2. Once your account is activated you may log in and click SUBMIT TICKET
  3. Click on the appropriate department and click NEXT.
  4. Fill in SUBJECT box.
  5. Fill in MESSAGE box.
  6. After writing your message click SUBMIT.


How do I view my ticket?

  1.  Go to the HELP DESK link and LOGIN.
  2. Once you have logged in click VIEW TICKETS.
  3. Your existing tickets will appear with a FOUR DIGIT TICKET NUMBER.
  4.  Click on the SUBJECT you want to reply to and click POST REPLY.
  5. You cannot reply to the email, you can only reply to the ticket.


I cannot view my ticket.

  • If you did not register when submitting a ticket, your password was emailed to you.
  • Check your email and SPAM folder for a password or re-register.
  • Once registered LOG IN and click VIEW TICKETS. Tickets are linked to the email used when the ticket was created and will appear with a FOUR DIGIT TICKET NUMBER.
  • Click on the subject of the ticket and click POST REPLY


How do I request an RMA?

  1. Go to the HELP DESK link and REGISTER.
  2. Once you have registered, login and click SUBMIT TICKET
  3. Click on appropriate department and click NEXT
  4. Fill in SUBJECT box
  5. Fill in MESSAGE box
  6. After writing your message click SUBMIT.


Why doesn’t anybody answer my email?

 

  • KWA Customer Service representatives can't see your email, you must log in to the Help Desk to reply to your ticket.
  • If you do not receive a reply, go back to the HELP DESK and LOG IN to view the response.


How long will it take to receive a reply once I have submitted a ticket?

  • The Help Desk is monitored Monday through Friday from 9:00am-5:00pm.
  • Tickets will be viewed in the order they are received.
  • Except for tickets submitted over the weekend, tickets will be responded to within 24 hours.

First Time User?


-Evaluate your needs

  • KWA Sales-Dealer inquiries only
  • KWA Pro Shop- For part inquiries, please have part numbers ready. Diagrams can be accessed under the DOWNLOADS section on the Help Desk.
  • KWA Repair Center- For out of warranty items
  • KWA Warranty Service- Items within 45 days of purchase. Review warranty card for terms and conditions.
  • KWA General Questions- We do not discuss upcoming releases or prices
  • KWA Technical Questions- For troubleshooting tips. We do not give out repair instructions.

 *For additional technical information please visit our forum. Our forum is an excellent source of information for the KWA enthusiast. You will find posts related to everything from cosmetic enhancements to performance upgrades and everything in between.

 

-What do I need to know when submitting a ticket?

1. When submitting a ticket please include:

a. Full name and shipping address

b. Contact phone number

c. Gun model and serial number (located on the gun)

d. Brand and weight of bbs being used

e. If AEG what type of battery being used

f. Where the gun was purchased and the purchase date

g. Brief but specific explanation of what the problem is

2. You may be asked additional questions or be given trouble shooting instructions before being issued an RMA number.
]]> <![CDATA[SERVICE ADVISORY - CAUTION REMOVING ORANGE TIP FLASH HIDER]]> Altering or removing the coloration or markings required by state or federal law is dangerous and may be a crime.
The user assumes all risks and responsibility when doing so.

If removal of the orange tipped flash hider is necessary for service or repair, please follow the directions below.



The barrels of the KM4A1 Carbine, KM4 CQB, KM4 RIS have a two piece construction. Improper use of force while removing the flash hider may result in barrel breakage at the threads. Please use a heat gun, preset at 350°F or higher, to soften the adhesive inside the threading on the flash hider.



DO NOT attempt to remove the tip while holding onto the body of the airsoft gun as shown.



Use two vice grip or channel lock to hold the gun at the two indicated areas. Secure A with vice grip while twisting B counterclockwise to remove the tip. Note: To avoid damage to the barrel surface from the vice grip, warp small strips of cloth around barrel area A and B first.

FYI... not ALL models are affected. SR series do not have the same barrel design and the latest batch of KM4 RIS is now using a 1 solid piece outer barrel. However, the tip is still glued on and must be heated up before attempting to remove the flash hider.

If you would like to follow the forum discussion, please follow this link. http://www.kwausa.com/forums/index.php?showtopic=2253

]]> <![CDATA[SERVICE ADVISORY - MP7 Bolt Catch fails to lock]]> We have received a couple reports on MP7 Bolt Catch fail to lock when magazine is empty.

The problem is due to damaging the BB Follower by continuously slamming/springing the BB Follower when magazine is empty.


MP7 Magazine



This should be the correct position for BB Follower when BB is emptied in the magazine.



When BB Follower is pushed all the way up, it will engage the lock to catch the bolt.



When BB Follower is damaged. It will caught outside of the mag well and will not push all the way up.



Hence the Bolt Catch arm will not engage and fail to catch the bolt when mag is empty.



Do not release magazine follower when the magazine is empty. Doing so will damage the magazine and magazine
follower.

To view the forum discussion on this topic, click the following link. http://www.kwausa.com/forums/index.php?showtopic=1658
]]> <![CDATA[SERVICE ADVISORY - AFTERMARKET FLASH HIDER CRUSHING HOPUP.]]> Recently, we have been getting in a lot of returns with a cracked hopup. 

After inspection, the common cause is related to installing after an market flash hider. Many of them have a smaller inner diameter and cause the barrel to push backward into the hopup unit.  

See video below.



To view the forum discussion, please follow this link. http://www.kwausa.com/forums/index.php?showtopic=2171


]]> <![CDATA[SERVICE ADVISORY - LOOSE TOP RAIL ON M4A1 AND M4 RIS]]> There have been a couple reports of loose top rails on the SR series and the new 2nd Gen receivers, on standard KM4A1 and KM4 RIS.

After some investigation, we have a quick and easy fix for the loose top rail issue. Apply this fix ONLY if your top rail is loose.

Tools:
A punch size 1/16
A Hammer 
A Shim or Spacer, size may vary (for our example we use .2 mm) 

Step 1
Separate top receiver from the gun

Step 2
Remove the hop-up and inner barrel out of the gun.

Step 3
Rest the top receiver on it's side, locate the roll pin in the front and drive the pin out with punch and hammer.


Step 4
Remove the pin and keep in a safe place.


Step 5
Pull the charging handle back slightly and push the top rail backward.



Step 6
Once the top rail slides back, you can lift the rail up from the front and remove it from the receiver.



Step 7
Place a shim to act as a spacer in the top front of the receiver. You might need to try different sizes depending on the gap.


You can add a drop of glue to secure the spacer/shim. Optional!


Step 8
Place the top rail back on receiver.


Step 9
Make sure the rail is lined up, flip the receiver to the opposite side.


Step 10 
Place roll pin back in receiver and line up with top rail.


Step 11
Drive roll pin back in receiver, and the rail should be secure. 



Depending on the size of the shim or spacer, it might be a little big and stick out in the front. You can file it down or use a smaller size.

Let us know if you have any further questions. 

To view the forum discussion, click on the following link. http://www.kwausa.com/forums/index.php?showtopic=1798
]]> <![CDATA[SERVICE ADVISORY - SR SERIES RIS FIX]]> Just want to give you guys a heads up, there are eight screws holding the rail system. If the rail becomes loose, please tighten all eight screws with a 1.5mm Allen key evenly across. Add a little loctite if you like.



If you would like to view the forum discussion, please follow this link.  http://www.kwausa.com/forums/index.php?showtopic=1533

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