Out The Box Trouble With My M11A1 Ns2
Posted 04 January 2012 - 09:47 AM
Posted 04 January 2012 - 11:56 AM
As for the nozzle, could you take a picture or pictures of the nozzle so we can confirm whether or not the nozzle is worn out or not?
Posted 04 January 2012 - 06:14 PM
Posted 04 January 2012 - 10:47 PM
As for the bolt still dry firing, did you release the magazine follower without any bb's in it? Most likely the magazine follower, which is responsible for locking the bolt, is damaged.
Posted 05 January 2012 - 02:04 PM
Posted 05 January 2012 - 02:50 PM
Posted 06 January 2012 - 04:32 PM
Here's a pic of my KWA M11A1 NS2's nozzle...
Edited by greatwatermelon, 07 January 2012 - 01:46 AM.
Posted 07 January 2012 - 01:48 AM
Your welcome, I wish you the best of luck! If things doesn't work out with Evike somehow, KWA provides a 45 day warranty and still offers customer support and repair service even after the 45 days.
Posted 12 January 2012 - 09:40 AM
Posted 09 May 2012 - 04:56 PM
I do not know where you get your info because BBB has Evike.com as having a A+ as of 5/9/12.
Yes I have a Problem similar too others, where the Gas pressure seems too hih to push in the Plunger to release enough gas to make it shoot & the blowback. If you do that 2 to 3 times and clear the BB, it will work for the rest of the clip.
Both my boys were saying; " See Dad, Evike is a crappy company, even though the 3 previous AEG's & Blowback Pistol have had no problem.
So, a week ago I get my M11A1-NS2 and read the manual and it shoots great the 1st clip and performs as described above from then on out. No Problem since I have a 45 day warranty and knew that I was not going to eat $140, so I wrote to evike.com Sales@evike,com and get a prompt reply. I then read that I would have to pay to ship my new broken Gun back and was not too happy..
In comes the boys again talking about how poor the Evike support is and since I had already emailed them and was very detailed regarding everything that hapened, the site says to expect a reply from support in 1 to 3 business days and all this happened on a Friday Evening.
By Monday morning, I had an email and request to fill out the RMA page. To top it off, they said that due to the complexities of the problem, that Evike would be paying to ship the gun back to them for repair and then back to me. I am shipping it tomorrow with their $$$.
They just do not want to be responsibal for stupid stuff people do without reading directions. If you explain your situation in detail, They will take care of you, as long as it fits in the 45 day window.
Kudoz to Evike.com
Posted 20 March 2013 - 02:21 PM
Posted 21 March 2013 - 06:06 PM
Want to clarify a couple of things for you.
Never have we said that our product is US made, but that we have a US based office for sales and service. We have always said that the products are produced in Taiwan.
I'm not aware of a faulty design for the M11A1, as this model has been one of our biggest sellers for many years and we do not get a large number of them back for repair. If you are seeing other people having the same issue you're having, on the internet...it's because people only post problems and not how well something works. We have sold tens of thousands of the M11A1, and if the issue you are speaking of was a flaw in every one...then we would know about it. I'm not saying that there haven't been a number of them that passed through QC without getting noticed, because it does happen. However we do everything we can to take care of a customer and our product from the very start.
You would not have to pay to have your item repaired, which is why we offer a warranty on the product. If the item has a major flaw, it will show up immediately and within the warranty period, unless you did not use it during that time.
We have no intention to rob our customers and we are a business just like any other. We offer a warranty as well as a repair service, and labor, parts and shipping do cost money. We would still be able to fix the item for you if you would give us a chance to do so.
Sorry you feel that we are not taking care of our customers, I hope that we will be able to change your mind.
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