Shogo, on 19 November 2010 - 10:37 AM, said:
Dude...KWA have taking care many of us with gearbox issue more than a year ago. You are just plain whining right now. KWA isn't as big as Microsoft and Apple. You can't possibly compare between the two. Try file a complain to TM, KSC. They are a premium brand. See if they even reply to you at all.
On the other hand, you bought the gun from Airsplat. They are well known in airsoft community as a shady retailer. Search google for "Airsplat complain" you will get pages and pages of reports. Why do you think Airsplat is NOT a KWA USA authorized dealer?! They have the right to refuse service when an item is bought from shady retailers.
BTW, do you even know there are counterfeit M11 out there?!
I do now know that Airsplat is a shady retailer, I never purchase my airsoft supplies online I always support my local airsoft store. I would have purchased the m11 from them but they were sold out; I probably would have had the same result though since the stock they held had been in shop for a long time only selling out when we got a CQB field local. I have several TM guns, an M14 DMR, two Mp5's, and an AUG I have never had to complain to Tokyo Marui those guns have been working perfectly for several years now. The price I paid for the KWA's were as high or higher than any TM that I have ever purchased I would consider both to be premium products.
I really don't feel like buying a gun shooting three clips and it breaking is whining... especially when that part is a known defect. It would be interesting to talk to the person that purchased the one from my local store and see what happens with his because I distinctly remember them getting that one in when NS2 first came out. My local dealer will take care of this for me I am sure, all it would take is asking them; but then again thats how they stay in business "great customer service". I really just wanted the company that I purchased items from to take care of their customer. It's obvious they wont do that and really these posts should just serve as nothing more than a notice to potential customers that you most likely are on your own with your purchase.
I used Apple and Microsoft simply as examples as to how customer service in the light of an error should be handled, they probably paid someone a large amount of money to tell them what the right thing to do was. KWA is a small company I am sure and with customer service like this I am sure they are destined to stay that way.