My current issue involves a KG36C 2GX that I purchased a few years back. The airsoft gun is currently disassembled and has been that way for quite some time. What I want to do is send it in to the KWA repair shop (for a fee of course) and to have them send it back reassembled like brand new. No aftermaket parts were added to this gun. However, when I sent an email to the help desk explaining my situation, I was told that I need to provide the "correct" serial number, as the one I provided was not in the correct format. After doing some research on the web, I realized that I had sent a number that wasn't the serial number (it was 85-168888). However, after following the instructions in the response to find the correct number, I was unable to find it. Keep in mind that I have a KG36C from 2011, prior to the aquisition of the authentic Hecklor & Koch trades which is on current model, the H&K G36C by KWA. What I'm asking from you is where is the serial number of this rifle? I've explained that I have an older model to the help desk but they just responded telling me to yet again look for the serial number under the trade marks which aren't present on my gun.
If it's necessary, I can provide pictures of the exterior of the rifle and the gear box.
Thank You for your time!
Edited by Insertclevername, 10 February 2014 - 04:32 PM.