Jump to content


Replacement Parts (or lack thereof)


  • Please log in to reply
12 replies to this topic

#1 kingensai

kingensai

    Newbie

  • Members
  • Pip
  • 9 posts
  • Gender:Male
  • Location:Californistan
  • Interests:Gaming of all types (P&P, Tabletop, Video, etc), Shooting, Baking, and other random stuff.
  • Country:

Posted 02 January 2013 - 06:53 PM

So I've heard that KWA is supposed to be an industry leader in airsoft and all that, which is why I chose KWA for training purposes. That being said... why in the world is almost everything just flat out of stock for 1911s? Is this a logistics problem or something else? Personally, I think this is a bit ridiculous. I don't think I'm expecting too much, as a basic service like replacement parts should just about always be available.

#2 Outlaw1995

Outlaw1995

    Guru

  • Members
  • PipPipPipPip
  • 1,713 posts
  • Gender:Male
  • Interests:Acting, Piano, Films, Theatre, Firearms, Knives, Airsoft
  • Country:

Posted 02 January 2013 - 06:59 PM

The online pro shop is not always updated. Call KWA to know the most up to date list of parts in stock. 626-581-1777, open mon-fri 8:30 am to 5:30 pm PST, closed weekends and holidays.

#3 Kimber45cal

Kimber45cal

    Newbie

  • Members
  • Pip
  • 3 posts
  • Gender:Male
  • Location:Holiday Florida
  • Interests:Guns shooting hunting big and small game motorcycles street&dirt just getting into airsoft thanks to my son who has a Knighthawk 1911 45 gas blow back pistol and a L96 sniper rifle.
  • Country:

Posted 20 February 2014 - 11:13 PM

KWA REALY needs to get stocked up on ALL the parts for the guns they sell. We pay good money for these guns and you  can never find parts in stock. I have tried to get par # 36 for my MKll for  1 year and finely some one took the part from a(parts gun)and sent it to me. I will never buy a gun from there again  because the parts are OUT OF STCK.  ps. I pad full price for a used part.

#4 Downs

Downs

    Newbie

  • Members
  • Pip
  • 28 posts
  • Gender:Male
  • Location:MCAS Miramar
  • Interests:Shooting for fun and competitively, motorcycles, cars, jeeps, racing, 4-wheeling, flying, camping, hiking.
  • Country:

Posted 21 February 2014 - 06:22 AM

We can't even get something as basic as magazines for the LM4 :/

#5 General Pickle

General Pickle

    Specialist

  • Members
  • PipPipPip
  • 313 posts
  • Gender:Male
  • Location:Oregon
  • Interests:tactical stuffs(airsoft, real steel, knives etc.), mechanical and manufacturing engineering, computers, gaming, the great outdoors
  • Country:

Posted 23 February 2014 - 11:39 PM

Trust me, I know how frustrating this is, but I think there's a lot regarding KWA's manufacturing/restocking capabilities we do not understand.

For starters, as far as I am aware, they share the same manufacturer as KSC. This means that the production time is shared between the two companies, which can make actual KWA production much slower than we might expect. Considering that KSC and KWA guns are very similar, yet the KWA guns are made specifically for the USA market. As a manufacturer, would it make more sense to build guns which are made for a specific country, or to devote more time to making guns which are made to be sold everywhere?

Next we must consider the core basis of KWA; they are marketed as a professional training company, so they specialize and emphasize on providing training equipment for military and law enforcement. From what rumors I hear, which do not seem unreasonable, training market comes first. If the military wants more LM4 mags, they get first dibs on the new batch. If they need more PTP parts they get first dibs. If somebody from KWA wants to clarify that it would be much appreciated.

We also have to consider the product variety that KWA has. Less variety means more manufacturing quantity, and more variety means less quantity. Currently KWA has a TON of different products, both in production and in development, so it doesn't seem too unlikely that they are having difficulty balancing the different products and production times needed. Perhaps they have to prioritize products based on popularity or impending release.

Consider also the partnership (or whatever it is officially) that KWA has with Umarex. Umarex owns the H&K trademarks, but KWA manufactures most of the H&K line for Umarex. If Umarex orders KWA to make a bunch of H&K stuff, then it only seems reasonable that their manufacturing capacity is hindered once again.

We also need to factor in the fairly high standard of quality we expect from KWA. When was the last time you opened a brand new KWA product and found it to be broken beyond repair? Even if it is broken you can send it to them for warranty service. This quality control and customer service is another way in which time and quantity of products is slowed down. Personally I'm happy that they take the time to make sure that our products are in good shape before sending them out.

I know it's very frustrating to need parts, as I too am currently trying to fix my MKII PTP, but we have to remember that some things are not only out of our control but perhaps even out of KWA's control. That's just my thoughts on the matter. Hence my acronym for KWA: [K]ustomers [W]aiting [A]lways.

#6 Downs

Downs

    Newbie

  • Members
  • Pip
  • 28 posts
  • Gender:Male
  • Location:MCAS Miramar
  • Interests:Shooting for fun and competitively, motorcycles, cars, jeeps, racing, 4-wheeling, flying, camping, hiking.
  • Country:

Posted 24 February 2014 - 09:51 AM

I use it for training.   Kind of hard to train for magazine changes and whatnot with only one mag.  I've got 4 on pre-order though EVIKE and I'm trying to track down some used ones online.

I'll eventually get them all I know but it's not like the LM4 is a new product.  This would be like coming out with a brand new AR15 or Pistol and not building or having built enough mags to support the shooters.

#7 Larry

Larry

    Enthusiast

  • Members
  • PipPip
  • 128 posts
  • Gender:Male
  • Location:Atlanta
  • Country:

Posted 24 February 2014 - 03:06 PM

Thats one big excuse GP.

#8 General Pickle

General Pickle

    Specialist

  • Members
  • PipPipPip
  • 313 posts
  • Gender:Male
  • Location:Oregon
  • Interests:tactical stuffs(airsoft, real steel, knives etc.), mechanical and manufacturing engineering, computers, gaming, the great outdoors
  • Country:

Posted 24 February 2014 - 06:04 PM

View PostLarry, on 24 February 2014 - 03:06 PM, said:

Thats one big excuse GP.
It's not meant as an excuse, but rather as some points for consideration. Surely if the reasons for the delay in restocking are so simple you could enlighten us all! I mean with KWA being so tight-lipped about everything, surely I'm just making up excuses to cover their asses. Unfortunately, if that is the case, I'm not getting paid nearly well enough! ($0.00)

Surely all of your manufacturing, engineering, importing, and marketing experience with replica firearms overseas allows you to dismiss these talking points as mere 'excuses.'  How foolish of me, making logical conclusions and generating hypotheses based on what little we know, attempting to start a discussion which may help us better understand the circumstances which we are involved with. Please allow me to move out of the way such that you will be able to present your vast knowledge to us unhindered by my mere excuses.

I think you can actually TASTE the sarcasm in this post!

#9 Larry

Larry

    Enthusiast

  • Members
  • PipPip
  • 128 posts
  • Gender:Male
  • Location:Atlanta
  • Country:

Posted 24 February 2014 - 06:38 PM

A few people were expressing how aggravated they were with the lack of parts.  You just seemed like it was ok and understandable for the lack of parts. They have no problem putting tons of guns on the shelf,  there hardly ever out of stock.  They take lots of parts to make. I fix things eveyday in my line of work. The things that are on backorder, are the things that break way too often. Im sure KWA/KSC doesnt make all their own items. Most likely the have a lot of items done by many different vendors. Takes a lot of  people  to coodinate it all. An as far as mags go, thats just poor. Didnt mean to get you going , not my intent. I just think KWA should respond to posts like  this, they rarely do. If you want to explain why they have parts to make guns but not fix them you may get a little criticism. No hard feelings.

#10 General Pickle

General Pickle

    Specialist

  • Members
  • PipPipPip
  • 313 posts
  • Gender:Male
  • Location:Oregon
  • Interests:tactical stuffs(airsoft, real steel, knives etc.), mechanical and manufacturing engineering, computers, gaming, the great outdoors
  • Country:

Posted 24 February 2014 - 06:54 PM

View PostLarry, on 24 February 2014 - 06:38 PM, said:

A few people were expressing how aggravated they were with the lack of parts.  You just seemed like it was ok and understandable for the lack of parts. They have no problem putting tons of guns on the shelf,  there hardly ever out of stock.  They take lots of parts to make. I fix things eveyday in my line of work. The things that are on backorder, are the things that break way too often. Im sure KWA/KSC doesnt make all their own items. Most likely the have a lot of items done by many different vendors. Takes a lot of  people  to coodinate it all. An as far as mags go, thats just poor. Didnt mean to get you going , not my intent. I just think KWA should respond to posts like  this, they rarely do. If you want to explain why they have parts to make guns but not fix them you may get a little criticism. No hard feelings.
For sure, it's definitely very frustrating to see the lack of magazines. I really wish they would respond to this kind of stuff as well, but perhaps they follow a similar tone as to what Valve currently does, in that they have too many twists and turns in their development and production to make reasonable announcements which they can adhere to. It's certainly not the first time I've heard about KWA having some very problematic internal working within the company.

Also, my apologies for that bucket of sarcasm and sass. I was in a mood to bite and it just seemed a little rude to disregard an entire post like that as an excuse.

See KWA?! Civilized people are going cR4zY because we don't have magazines and parts! What have you done to society!

#11 Larry

Larry

    Enthusiast

  • Members
  • PipPip
  • 128 posts
  • Gender:Male
  • Location:Atlanta
  • Country:

Posted 24 February 2014 - 07:05 PM

I hear you. I could have responed a little differently also. Got things to do, was sticking around a little bit to make sure we were ok. Good luck to all getting your guns going.

#12 xKingSizex

xKingSizex

    Customer Service Manager

  • Administrators
  • PipPipPipPip
  • 1,823 posts
  • Gender:Male
  • Location:Long Beach, CA
  • Interests:Umm, airsoft...
  • Country:

Posted 27 February 2014 - 10:43 PM

Guys, it's not that we are ignoring you or are not concerned about a lack of parts and magazines. We understand the need for these items as well and we are working hard to fill these needs.
I know that the factory is currently working on lm4 mags, but realize it takes time to produce the parts, build them, test them and then put them on the water to ship to us. We then test the products. Should be about a month or maybe a bit more to get them in. But they're in production.
We spent the later part of the year last year, pumping out new products that were promised. As GP stated, all of this does take time. We don't want to come in to the forum and give you excuses, but production takes time. We knkw people are waiting on certain items, but others are waiting on another item. We are trying to supply everyone with what they need, however we can only get a few out at a time. All I can say, is that the factory is working on it. We don't have control over the factory, however they do listen to our requests and needs.
Certain parts can't be obtained until that model goes into production. So once we get a specific part request from a customer, we relay that info to the factory and they get us the extra parts that we requested, once that model goes into production. They do not have a surplus of parts laying around to ship out. Unfortunately, we must wait. I'm trying to get everything in stock, but it's going to take some time. This year will be different for us, I believe. I hope that sheds a little light on the situation. I know it doesn't put the items in your hands now, but we will get there. I apologize for the time you've all been waiting for certain items.

#13 xKingSizex

xKingSizex

    Customer Service Manager

  • Administrators
  • PipPipPipPip
  • 1,823 posts
  • Gender:Male
  • Location:Long Beach, CA
  • Interests:Umm, airsoft...
  • Country:

Posted 27 February 2014 - 11:14 PM

To clarify something else that I meant to touch on. The factory does not outsource the production of parts, all parts are produced by Yih Kai (the manufacture).




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users