Replacement Parts (or lack thereof)
Posted 02 January 2013 - 06:53 PM
Posted 02 January 2013 - 06:59 PM
Posted 20 February 2014 - 11:13 PM
Posted 21 February 2014 - 06:22 AM
Posted 23 February 2014 - 11:39 PM
For starters, as far as I am aware, they share the same manufacturer as KSC. This means that the production time is shared between the two companies, which can make actual KWA production much slower than we might expect. Considering that KSC and KWA guns are very similar, yet the KWA guns are made specifically for the USA market. As a manufacturer, would it make more sense to build guns which are made for a specific country, or to devote more time to making guns which are made to be sold everywhere?
Next we must consider the core basis of KWA; they are marketed as a professional training company, so they specialize and emphasize on providing training equipment for military and law enforcement. From what rumors I hear, which do not seem unreasonable, training market comes first. If the military wants more LM4 mags, they get first dibs on the new batch. If they need more PTP parts they get first dibs. If somebody from KWA wants to clarify that it would be much appreciated.
We also have to consider the product variety that KWA has. Less variety means more manufacturing quantity, and more variety means less quantity. Currently KWA has a TON of different products, both in production and in development, so it doesn't seem too unlikely that they are having difficulty balancing the different products and production times needed. Perhaps they have to prioritize products based on popularity or impending release.
Consider also the partnership (or whatever it is officially) that KWA has with Umarex. Umarex owns the H&K trademarks, but KWA manufactures most of the H&K line for Umarex. If Umarex orders KWA to make a bunch of H&K stuff, then it only seems reasonable that their manufacturing capacity is hindered once again.
We also need to factor in the fairly high standard of quality we expect from KWA. When was the last time you opened a brand new KWA product and found it to be broken beyond repair? Even if it is broken you can send it to them for warranty service. This quality control and customer service is another way in which time and quantity of products is slowed down. Personally I'm happy that they take the time to make sure that our products are in good shape before sending them out.
I know it's very frustrating to need parts, as I too am currently trying to fix my MKII PTP, but we have to remember that some things are not only out of our control but perhaps even out of KWA's control. That's just my thoughts on the matter. Hence my acronym for KWA: [K]ustomers [W]aiting [A]lways.
Posted 24 February 2014 - 09:51 AM
I'll eventually get them all I know but it's not like the LM4 is a new product. This would be like coming out with a brand new AR15 or Pistol and not building or having built enough mags to support the shooters.
Posted 24 February 2014 - 06:04 PM
Surely all of your manufacturing, engineering, importing, and marketing experience with replica firearms overseas allows you to dismiss these talking points as mere 'excuses.' How foolish of me, making logical conclusions and generating hypotheses based on what little we know, attempting to start a discussion which may help us better understand the circumstances which we are involved with. Please allow me to move out of the way such that you will be able to present your vast knowledge to us unhindered by my mere excuses.
I think you can actually TASTE the sarcasm in this post!
Posted 24 February 2014 - 06:38 PM
Posted 24 February 2014 - 06:54 PM
Also, my apologies for that bucket of sarcasm and sass. I was in a mood to bite and it just seemed a little rude to disregard an entire post like that as an excuse.
See KWA?! Civilized people are going cR4zY because we don't have magazines and parts! What have you done to society!
Posted 24 February 2014 - 07:05 PM
Posted 27 February 2014 - 10:43 PM
I know that the factory is currently working on lm4 mags, but realize it takes time to produce the parts, build them, test them and then put them on the water to ship to us. We then test the products. Should be about a month or maybe a bit more to get them in. But they're in production.
We spent the later part of the year last year, pumping out new products that were promised. As GP stated, all of this does take time. We don't want to come in to the forum and give you excuses, but production takes time. We knkw people are waiting on certain items, but others are waiting on another item. We are trying to supply everyone with what they need, however we can only get a few out at a time. All I can say, is that the factory is working on it. We don't have control over the factory, however they do listen to our requests and needs.
Certain parts can't be obtained until that model goes into production. So once we get a specific part request from a customer, we relay that info to the factory and they get us the extra parts that we requested, once that model goes into production. They do not have a surplus of parts laying around to ship out. Unfortunately, we must wait. I'm trying to get everything in stock, but it's going to take some time. This year will be different for us, I believe. I hope that sheds a little light on the situation. I know it doesn't put the items in your hands now, but we will get there. I apologize for the time you've all been waiting for certain items.
Posted 27 February 2014 - 11:14 PM
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