imtan8, on 10 September 2013 - 03:20 PM, said:
Got in touch with KWA service to have a tightbore barrel replaced. Since my MP7 didn't have any serial number I was asked to send a few pictures. I was asked to send them a picture of the white text area on the right side of the gun behind the bolt.
The text states its a Umarex Product. If KWA is the manufacturer of my MP7 why did the KWA customer service representative say.
"This frame clearly states (even without the serial number) that this is an Umarex Product.
Currently, we only make repairs on MP7's with KWA serial numbers and markings.
I am sorry for any inconvenience that this may cause you.
Please contact Umarex's customer service department to return your gun for service."
It is an Umarex product that is in fact manufactured by KWA. Thing is, up until recently, KWA made and distributed the MP7 for KWA and for Umarex. Same gun, different distributor, and some cosmetic differences like the white lettering.
Because licensing and distribution rights are owned by Umarex, they make the rules regarding sale and service of the gun. Umarex mandates that the service for the gun you own be honored and completed by them and not KWA, hence the reply.