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Pro Shop closed for Holidays?


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#1 Dustmagnet

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Posted 06 January 2014 - 07:04 PM

The pro shop is not answering emails sent on the 27th and the 4th.  Is it on a holiday shutdown?

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#2 gcw360

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Posted 07 January 2014 - 02:55 PM

View PostDustmagnet, on 06 January 2014 - 07:04 PM, said:

The pro shop is not answering emails sent on the 27th and the 4th.  Is it on a holiday shutdown?

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They are open but prepping for Shot Show so there may be a backlog of emails.  Best to give them a call.  That said, what are you looking for?

#3 Dustmagnet

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Posted 07 January 2014 - 02:59 PM

Need an M4 pistol grip, but it's international so the online pro shop can't handle it.

I opened a ticket, which as I since recalled is what I did last time I needed to order parts.

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#4 gcw360

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Posted 07 January 2014 - 03:18 PM

View PostDustmagnet, on 07 January 2014 - 02:59 PM, said:

Need an M4 pistol grip, but it's international so the online pro shop can't handle it.

I opened a ticket, which as I since recalled is what I did last time I needed to order parts.

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If you call the Pro Shop you can execute the order with a credit card and they will ship it to you.

#5 Dustmagnet

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Posted 10 January 2014 - 07:51 PM

Now they say they are out of stock, but the online store was showing in stock.  That's a disappointment.

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#6 gcw360

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Posted 11 January 2014 - 02:00 PM

View PostDustmagnet, on 10 January 2014 - 07:51 PM, said:

Now they say they are out of stock, but the online store was showing in stock.  That's a disappointment.

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It's really best to call I find.  If you did and they are out, then I certainly understand your disappointment.

#7 Dustmagnet

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Posted 11 January 2014 - 03:39 PM

Well, if the people I talk to on the phone are different than the people who handle support tickets I will call.

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#8 gcw360

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Posted 12 January 2014 - 09:56 AM

View PostDustmagnet, on 11 January 2014 - 03:39 PM, said:

Well, if the people I talk to on the phone are different than the people who handle support tickets I will call.

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Ask for Jim Jupe (aka xKingSizex).  He runs Customer Service.

#9 Dustmagnet

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Posted 21 January 2014 - 12:25 PM

Interesting news.  Since the pistol grip was still showing "in stock" on the website and I will be in the USA next week, I tried ordering it through the website and set the shipping address to my hotel.

I received notification today that it has shipped.

It really would be simpler if the website allowed international shipping addresses (since they already accept international billing addresses).




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