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Help, less than 30 shots my guns falling Apart!?!?


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#1 bigoleteddy

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Posted 15 February 2011 - 12:08 PM

I bought a brand new m11a1 Ns2 that came in the mail today. All of a sudden it just stopped firing after oh... 30rds, (half a mag) and when i removed the mag the silver little jet nozzle (125 fell out. Along with when i look up in there, it looks as though #126 and 129 are out of place. My question is: why did it do this, and to avoid sending it back to CA (im in MI) can i pop the pins out with a punch and try to reasemble? Or will this void my warrant?

#2 bigoleteddy

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Posted 15 February 2011 - 12:44 PM

Well, i figured out the cylinder completly broke clean in half right where the pin goes... Gotta pay shipping to send back sadly but they should fix it I hope

#3 Guest_allizard_*

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Posted 15 February 2011 - 05:18 PM

extreme cold and dry condition can cause cylinder to crack.  Just contact our helpdesk and we can get this take care of.  Don't send it back to where you purchase from.  We need to check out your gun make sure everything is in order.

#4 HBNorm

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Posted 15 February 2011 - 10:18 PM

I had the same break in the "Outer Cylinder".  If the two springs that attach to the breach assembly are intact and the spring, nozzle and pin are intact (125, 126, 129), you can just replace the outer cylinder part for $12.50.  Might save you time and hassle sending it back and forth.  Mine broke probably because of two thing: 1) my son and I forgot to pull back the bolt a few times when slamming the clip in, and 2)we didn't realize how dry the gun was when pulled it out of the box. Relying on either silicone oil you add to your propane or what is in green gas is not enough for the new gun.

If you do replace the part, make sure it moves smoothly and snaps back after extension.

Good luck,

Norm

#5 bigoleteddy

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Posted 16 February 2011 - 07:55 PM

I sprayed silicone oil in it when i first got it, it was oiled pretty good though when i got it, as in oil seeping from bolt and pins etc.

It was a 43 degree day but it was only outside for a few seconds so It was still room temperature.

I sent it back b/c they said they better check to make sure nothing else caused it to break. So i did. I called and asked if seeing as it was under warranty they'd send a complementary .50 piece to me. Well I'm used to playing paintball I guess and used to Tippmann's Service. They'd have just sent a free part out. Not KWA. I was told the part was 18.50 (17.00 of that being profit I'm sure). I didn't know of the 12.50 one. Turns out 18.50 is the assembly I payed 10.95 just to ship back as I am in MI.

Anyway hopefully they don't cope out of it(some companies do) saying the warranty was void, or that I loaded the mag with the bolt forward.

So we will see.

#6 Guest_allizard_*

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Posted 16 February 2011 - 08:11 PM

I'm little confuse... if it's new it's under warranty then it's best to send back to KWA for warranty work.  Why would you want to change the part yourself?

#7 bigoleteddy

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Posted 17 February 2011 - 12:29 AM

Thats exactly what I did :thumbsup:

However I had to pay to have it shipped there. The cheapest shipping was Flat Rate. And i was stupid, and didnt  purchase it online, so I payed more plus I didnt get a tracking number.

Ive never dealt with KWA before, heard theyre great but still when you get burned once you stay away from the fire. Ive had a lot of "warranty items" not get covered for the silliest reasons or bogus accusations.

I wouldve liked to change the part out myself as that way I could go out and play this weekend. There's a big retreat going on, and I wouldve liked to join in. Plus Im a little concerned it getting there and somehow not being underwarranty and then I get charged for shipping labor and parts.


B/c of where I live I have to wait 7 to 8 days for shipping both ways. Also, does anyone know what kind of shipping KWA ships it back, UPS?

Allizard- Why do you say its best to send it back? Not trying to be rude just trying to learn from others wisdom

Edited by bigoleteddy, 17 February 2011 - 12:29 AM.


#8 xKingSizex

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Posted 17 February 2011 - 09:42 AM

It's best to send it back because a broken part on a gun does not always mean that it is a bad part, and it could have been something else causing that part to break. Sending it in means more than just getting a part replaced, it means getting a diagnosis of why the part broke and having anything else fixed so that part does not break again so quickly.

#9 bigoleteddy

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Posted 18 February 2011 - 07:41 PM

Well cylinder in my also brand new mp9 just broke. not happy. Both use green gas, both had oiled... not impressed with KWA may fix and sell these guns and just run away back to paintball. Why arent these cylinder metal? 2/3 guns the cylinder broke. Now i gotta pay and extra 11 to ship this one back too... another two weeks

Edited by bigoleteddy, 18 February 2011 - 07:42 PM.


#10 Bryant

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Posted 18 February 2011 - 08:22 PM

View Postbigoleteddy, on 18 February 2011 - 07:41 PM, said:

Well cylinder in my also brand new mp9 just broke. not happy. Both use green gas, both had oiled... not impressed with KWA may fix and sell these guns and just run away back to paintball. Why arent these cylinder metal? 2/3 guns the cylinder broke. Now i gotta pay and extra 11 to ship this one back too... another two weeks

Everything has a reason for it being the way kwa made it such as the cylinders. It may all depend on where you live oyu might be in a bad area for GBB's. Do to your cities temperature it could be causing the problem. If I were you I would keep the gun in a warm place until you are going to use it. That includes the magazines, I also reccomend that you get hand warmers for your magazines to keep them as warm as possible. Once you get your new cylinders try keeping it warm and see how it treats you.

#11 bigoleteddy

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Posted 18 February 2011 - 09:22 PM

View PostBryant, on 18 February 2011 - 08:22 PM, said:

Everything has a reason for it being the way kwa made it such as the cylinders. It may all depend on where you live oyu might be in a bad area for GBB's. Do to your cities temperature it could be causing the problem. If I were you I would keep the gun in a warm place until you are going to use it. That includes the magazines, I also reccomend that you get hand warmers for your magazines to keep them as warm as possible. Once you get your new cylinders try keeping it warm and see how it treats you.

I havent even shot it when it has had a chance to "cool down"

Both days one was 43 degrees, and today was 55 however, Today, I was INSIDE! In 71 degree house! They had even sat INSIDE for some time before using!

I am sure KWA makes a great product and I am taking a bit of my anger out on them. But these guns were not cheap. I just want something that isnt gonna break. Im almost afraid to shoot my pistol any more that it might break too!

#12 Spiggy

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Posted 19 February 2011 - 12:36 AM

plastic has a little more friendliness because it flexes and bends.  If the cylinder were made of metal it would be expensive to make, expensive to use, and expensive to replace.  Especially when it beats the entire engine(slide and bolt) to pieces.

:turned: A great product is nothing without a great service team.  Give the service center a try and we'll take care of you.

#13 bigoleteddy

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Posted 18 April 2011 - 09:33 AM

Just an update....

Both guns are now fixed, first one took 3 weeks, and the second one was just shipped on Friday, so about 5 weeks i believe, it took awhile but the Customer service rep paid for shipping there. So not too bad. I lived. Pretty good customer service overall and so true about the good customer service is everything, yet nothing without quality control.




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