Customer Warranty

KWA Performance Industries, Inc. is committed to serve our customers with the finest quality products, the highest level of service, and customer satisfaction. Because of this, we offer a 90 day warranty on all KWA products we import and distribute.

Warranty Coverage

Except as specified below, this warranty covers all defects in material and workmanship in KWA products that occur during the above warranty period. The following are not covered by the warranty: (1) Any product which is not imported and distributed in the U.S.A. by KWA PERFORMANCE INDUSTRIES, INC. (2) Any products not purchased in the U.S.A. from a KWA AUTHORIZED RESELLER. If you are uncertain as to whether a reseller is a KWA AUTHORIZED RESELLER, please contact KWA PERFORMANCE INDUSTRIES, INC. as listed above or visit our website www.kwausa.com/where-to-buy (3) Damaged deterioration or malfunction resulting from: a) Accident, act of nature, abuse, misuse, neglect, unauthorized product repair, opening of or modification or failure to follow instructions supplied with the product. b) Repair or attempted repair by anyone not authorized by KWA PERFORMANCE INDUSTRIES, INC. c) Removal of the orange safety tip. (4) Use of the product outside the U.S.A. (5) Damaged batteries or improper use of bullets (BBs), or non approved propellants (ie. Propane, Red Gas, 134a…etc.) (6) Use in industrial, commercial, and/or professional applications.

What KWA Will Pay For

If your KWA product is found to be defective by KWA Performance Industries, Inc. during the applicable warranty period from the date of original purchase, KWA Performance Industries, Inc. will repair, or at its option, replace with new, used, or equivalent model, the defective product without charge for parts or labor.


How To Obtain Warranty Service

If your product needs service, it may be taken or shipped to KWA Performance Industries, Inc. The following procedures apply whenever your unit must be transported for warranty service:

  • You must go to the Help Desk at www.kwausa.com/support to obtain an RMA number. THE RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE. PACKAGES WITHOUT AN RMA NUMBER CLEARLY MARKED WILL BE REFUSED AND RETURNED TO THE SENDER.
  • You are responsible for transporting your unit or arranging for its transportation.
  • If shipment of your unit is required; you must pay the initial shipping fee, but we will pay the return shipping charge if the repairs are covered by the warranty.
  • WHEN RETURNING YOUR UNIT FOR WARRANTY SERVICE, A COPY OF THE ORIGINAL SALES RECEIPT MUST BE ATTACHED.
  • You must include the following: RMA number, your name, address, daytime telephone number, model and serial number (if applicable) of the product and a description of the problem. RMA Form will be attached to your Help Desk ticket to fill out, print and send with your product.


This Warranty is Only Valid in the United States

If your product does not require service, but you have questions regarding its operation, please contact our Help Desk at www.kwausa.com/support.

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

OUR LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT, AT OUR OPTION, OF ANY DEFECTIVE PRODUCT AND SHALL IN NO EVENT INCLUDE INCIDENTAL OR CONSEQUENTIAL COMMERCIAL OR PROPERTY DAMAGES OF ANY KIND. WE ARE NOT RESPONSIBLE FOR PRODUCTS LOST, STOLEN AND/OR DAMAGED DURING SHIPPING.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, but you may also have other rights which vary from state to state. This Warranty may not be altered other than in writing signed by an officer of KWA Performance Industries, Inc.